Refund policy

Thank you for shopping with us! We hope you are satisfied with your purchase. However, if you need to return an item, please carefully review our return policy below:

1. Return Period

  • You may request a return within 14 days from the date you receive the item.

2. Return Conditions

  • Items must be unused and in brand-new condition, with all original packaging, tags, and accessories included.
  • Items must not have any signs of wear, stains, damage, or alterations.
  • Only non-customized products, non-perishable goods, and unopened hygiene-related items are eligible for returns.

3. Non-Returnable Items

The following items are not eligible for return under the 14-day return policy:

  • Personal care and hygiene products (such as underwear, cosmetics, and food) that have been unsealed or used.
  • Electronics that have been activated or linked to a personal account.
  • Customized or personalized items (such as engraved or made-to-order products).
  • Items damaged due to improper use or missing essential parts.

4. Return Process

  1. Contact Customer Service: Submit a return request through our customer service channels, providing your order number and reason for return.
  2. Approval Confirmation: Once approved, we will provide the return address and detailed instructions.
  3. Return the Item: Carefully package and ship the item back to us to prevent damage during transit.
  4. Inspection & Refund Processing: After receiving the returned item, we will inspect it within 3-5 business days and process the refund accordingly.

5. Refund Method

  • Refunds will be issued to the original payment method within 3-7 business days after approval.
  • Any applicable shipping fees may be deducted from the refund amount.

6. Return Shipping Fees

  • If the return is due to a quality issue, we will cover the return shipping cost.
  • If the return is due to personal reasons (e.g., change of mind, dislike, wrong size), the customer is responsible for the return shipping cost.

7. Additional Notes

  • Please use a trackable shipping method to avoid lost packages.
  • If the return does not meet the conditions stated, the item may be rejected, and the customer will be responsible for the reshipping cost.

For any questions or further assistance, please feel free to contact our customer service team. Thank you for your understanding and support!